Privacy Policy

Last updated: August 26, 2026

At Empress Cosmic Care, your privacy matters. This Privacy Policy explains how Empress Cosmic Care (“we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you visit this website, contact us, book or receive a service, register for an offering, or otherwise interact with us.

Please read this Policy before sharing personal information. Privacy rights and requirements may vary depending on where you live.

1. Scope of This Policy

   This Privacy Policy applies to personal information collected through:

   • The Empress Cosmic Care website;
   • Website contact, cancellation, and rescheduling forms;
   • Appointment scheduling and service communications;
   • Classes, events, programs, and registration inquiries;
   • Email, telephone, and text communications;
   • In-person interactions and services; and
   • Other direct interactions with Empress Cosmic Care.

   This Policy does not control the independent privacy practices of third-party websites, scheduling platforms, payment processors, registration providers, social-media platforms, or other outside services. Those providers may collect and process information under their own privacy policies and terms.

2. Information We May Collect

   The information collected depends on how you interact with Empress Cosmic Care.

   Information You Provide Directly

   We may collect information you voluntarily provide, including:

   • Your name;
   • Email address;
   • Telephone number;
   • Appointment date and scheduling information;
   • Service, class, or program interests;
   • Cancellation or rescheduling requests;
   • Questions, messages, and correspondence;
   • Preferences, boundaries, goals, or other information you choose to share in connection with a service;
   • Notes reasonably related to service continuity or communication, if such notes are maintained;
   • Registration, purchase, and transaction information;
   • Communication and marketing preferences; and
   • Testimonials, photographs, or other content you voluntarily provide with permission for a particular use.

   Please share only the information reasonably necessary for your request or service. Do not submit Social Security numbers, account passwords, complete payment-card information, government-identification numbers, or unnecessary sensitive medical information through ordinary contact forms, text messages, or email.

   Scheduling, Payment, and Registration Information

   Appointments, payments, classes, or programs may be supported by third-party scheduling, payment, or registration services.

   Those providers may collect information such as:

   • Contact information;
   • Appointment or registration selections;
   • Billing information;
   • Payment-card information;
   • Transaction details; and
   • Account or scheduling activity.

   Payment-card information is processed according to the practices of the applicable payment provider. Empress Cosmic Care does not ask clients to submit complete payment-card details through its general website forms or ordinary email.

   A scheduling, payment, registration, or certifying provider may share limited information with Empress Cosmic Care when needed to confirm a transaction, provide an offering, communicate with you, maintain records, or resolve a concern.

   Information Collected Automatically

   When you visit the website, the site and its service providers may automatically collect technical or usage information, including:

   • Internet Protocol address;
   • Browser and device type;
   • Operating system;
   • Language and general location information;
   • Referring and exit pages;
   • Pages or features viewed;
   • Dates and times of visits;
   • Cookie and similar-technology identifiers;
   • Security, diagnostic, and error information; and
   • Other information ordinarily recorded in server, website, or email-delivery logs.

3. How We Use Personal Information

   Empress Cosmic Care may use personal information to:

   • Schedule, confirm, manage, cancel, or reschedule appointments;
   • Provide requested services, classes, programs, materials, or information;
   • Respond to questions and messages;
   • Process or document registrations, purchases, and payments;
   • Communicate service instructions, confirmations, reminders, or changes;
   • Understand and honor client preferences, comfort, and boundaries;
   • Maintain reasonable business, transaction, and service records;
   • Support continuity in an ongoing client relationship;
   • Operate, maintain, secure, troubleshoot, and improve the website;
   • Prevent fraud, misuse, spam, or security incidents;
   • Enforce applicable policies and agreements;
   • Comply with legal, accounting, tax, insurance, or regulatory obligations;
   • Establish, exercise, or defend legal rights;
   • Protect the rights, safety, and property of Empress Cosmic Care, clients, visitors, or others; and
   • Send promotional communications when you have consented or when otherwise permitted by law.

   Depending on the circumstances and applicable law, personal information may be processed with your consent, to complete a requested transaction or service, for legitimate business purposes, or to comply with legal obligations.

4. How We May Disclose Information

   Empress Cosmic Care does not sell or rent personal information.

   Information may be disclosed in the following circumstances:

   Service Providers

   Information may be provided to businesses that support website hosting, scheduling, payment processing, registration, form delivery, email delivery, security, spam prevention, analytics, cloud storage, data backup, or similar operational functions.

   These providers may process information in accordance with their own agreements, privacy practices, and legal obligations.

   At Your Direction or With Your Permission

   Information may be disclosed when you request or authorize it, such as when coordinating with a registration provider, another practitioner, or another person you identify.

   Legal and Safety Reasons

   Information may be disclosed when Empress Cosmic Care reasonably believes disclosure is necessary to:

   • Comply with applicable law, legal process, a court order, or a lawful government request;
   • Protect a person from a credible threat of harm;
   • Protect the rights, property, or safety of Empress Cosmic Care or others;
   • Investigate fraud, misuse, harassment, or security concerns; or
   • Establish, exercise, or defend legal claims.

   Professional Advisers

   Information may be shared with legal, accounting, insurance, information-technology, or other professional advisers when reasonably necessary and subject to appropriate confidentiality responsibilities.

   Business Changes

   If Empress Cosmic Care is reorganized, transferred, sold, merged, or otherwise changes ownership, relevant information may be transferred as part of that transaction, subject to applicable law and continued protection of the information.

5. Cookies and Embedded Services

   The website may use cookies and similar technologies to:

   • Keep website features functioning;
   • Remember preferences;
   • Protect forms and the site from spam or misuse;
   • Understand general website use;
   • Diagnose technical problems; and
   • Improve performance and usability.

   The site may include third-party features or embedded content, such as:

   • Appointment-scheduling tools;
   • Payment or registration services;
   • Google reCAPTCHA;
   • Google Maps;
   • Instagram or other social-media content;
   • WordPress or Jetpack services; and
   • Other website, security, or communication tools.

   When you view or use these features, the third party may collect your Internet Protocol address, device information, cookies, interaction data, or other information under its own privacy policy.

   You may be able to limit cookies through your browser or device settings. Blocking certain cookies or scripts may prevent parts of the website, forms, maps, social content, or booking tools from working correctly.

6. Session Information and Confidentiality

   Information voluntarily shared during or in connection with a session is handled with discretion and care. It may be used for service delivery, continuity, communication, scheduling, business records, or another purpose you authorize.

   Confidentiality is not absolute. Information may be disclosed when:

   • You authorize the disclosure;
   • A service provider must process it to support the requested service;
   • Disclosure is required by applicable law or legal process;
   • Disclosure is reasonably necessary to address a serious safety concern; or
   • Disclosure is necessary to protect legal rights or respond to a dispute.

   Empress Cosmic Care is a holistic wellness and educational business, not a medical-record system. General website forms, text messages, and ordinary email should not be used to transmit emergency information or information requiring the security protections of a clinical medical-record platform.

7. Email, Text, and Other Communications

   When you provide contact information, Empress Cosmic Care may send messages related to:

   • Appointments;
   • Registrations;
   • Purchases;
   • Requested information;
   • Service preparation or follow-up;
   • Cancellations or scheduling changes;
   • Website or policy updates; and
   • Other communications reasonably connected to your interaction.

   Providing contact information for an appointment or inquiry does not automatically require you to agree to unrelated promotional marketing.

   Promotional emails or texts may be sent when you have opted in or when otherwise permitted by law. You may unsubscribe from promotional emails through the unsubscribe method provided or contact Empress Cosmic Care to update your preferences. Opting out of marketing does not prevent necessary appointment, transaction, safety, or service communications.

   Email and text messaging are not guaranteed to be completely secure. Messages may be retained in ordinary inboxes, email-delivery systems, logs, devices, or backups.

8. Retention of Information

   Personal information is retained only for as long as reasonably necessary for purposes such as:

   • Providing and documenting services;
   • Managing an ongoing client or business relationship;
   • Completing transactions;
   • Responding to questions or concerns;
   • Maintaining financial, tax, insurance, or legal records;
   • Resolving disputes;
   • Protecting the website and business; and
   • Complying with applicable law.

   Retention periods may vary based on the type of information and why it was collected.

   Some information may remain for a period of time in email systems, website or security logs, scheduling platforms, payment records, archived files, or routine backups until it is deleted, overwritten, or no longer reasonably needed.

   Empress Cosmic Care may retain limited information after a deletion request when reasonably necessary or legally required, including records needed to document a transaction, protect legal rights, prevent fraud, or honor an opt-out request.

9. Information Security

   Empress Cosmic Care uses reasonable administrative, technical, and physical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

   However, no website, electronic transmission, storage system, scheduling platform, payment system, email account, or security measure can be guaranteed to be completely secure.

   You are responsible for using reasonable care when communicating online and for protecting any account credentials associated with a third-party platform.

   If Empress Cosmic Care becomes aware of a data incident requiring notice under applicable law, affected individuals will be notified as legally required.

10. Your Privacy Choices and Requests

    Depending on applicable law and the circumstances, you may request to:

    • Know whether Empress Cosmic Care holds personal information about you;
    • Access or receive a copy of certain information;
    • Correct inaccurate information;
    • Delete certain information;
    • Withdraw consent for future processing based on consent;
    • Update communication preferences; or
    • Opt out of promotional communications.

    Requests may be submitted through the Contact Us page or by emailing kristi@empresscosmiccare.com.

    To protect your privacy, Empress Cosmic Care may ask for information reasonably necessary to verify your identity or authority to make the request.

    A request may be limited or declined when permitted or required by law, including when information is needed to complete a transaction, maintain required records, protect another person’s privacy, address security or fraud, or establish or defend legal rights.

    Empress Cosmic Care will not unlawfully discriminate against someone for exercising an applicable privacy right.

11. Children’s Privacy

    The website is intended for a general audience and is not directed to children under 13. Empress Cosmic Care does not knowingly collect personal information online directly from children under 13 without appropriate parental or guardian involvement.

    If Empress Cosmic Care learns that personal information was submitted online by a child under 13 without appropriate permission, reasonable steps will be taken to review and delete the information when required.

    A parent or guardian who believes a child has submitted information without appropriate permission should contact Empress Cosmic Care.

12. Third-Party Websites and Services

    The website may link to or display content from third parties. Empress Cosmic Care does not control and is not responsible for the privacy, security, availability, accuracy, or business practices of those third parties.

    Review the privacy policies and terms of any outside scheduling, payment, registration, social-media, certifying, or linked service before providing information.

13. Visitors Outside Utah or the United States

    Empress Cosmic Care is based in Utah, United States.

    If you interact with Empress Cosmic Care from another state or country, your information may be processed in Utah, elsewhere in the United States, or wherever an applicable service provider operates.

    Where local law provides nonwaivable privacy rights, this Policy is intended to preserve those rights.

14. Changes to This Privacy Policy

    This Privacy Policy may be updated as the website, services, technology, providers, or legal requirements change.

    The revised Policy will be posted on this page with a new “Last updated” date. Additional notice will be provided when required by applicable law.

15. Contact Empress Cosmic Care

    Questions, concerns, or privacy requests may be directed to:

    Empress Cosmic Care
    308 W Main St
    Lehi, UT 84043

    Email: kristi@empresscosmiccare.com

    You may also use the website’s Contact Us page.